Introduction
Welcome to Cosval Shop.
These Terms and Conditions govern access to and use of the Cosval website, including all content, features, products, and services offered through the website.
Cosval Shop is operated by Cosval S.p.A., also referred to as “Cosval”, “Company”, “we”, “our”, or “us”.
VAT Number: 01314310150.
By using the website, browsing its pages, or making a purchase, you agree to these Terms and Conditions and our Privacy Policy.
If you do not agree to these Terms, please do not use the website.
Eligibility Requirements
You must be at least 13 years old to use this website. If you are under 18 years old, you declare that you have obtained consent from a parent or legal guardian.
Parents or legal guardians who allow a minor to use the website are responsible for the minor’s activity on the website.
User Accounts and Information
Some website features may require the creation of an account or the submission of personal, billing, payment, or shipping information.
You agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any unauthorized use of your account.
Products and Availability
We make every effort to accurately display products, descriptions, images, colors, and features.
However, the appearance of products may vary depending on the device, screen, or settings used by the customer.
We reserve the right to modify product descriptions, availability, assortment, and quantities at any time without prior notice.
Online Orders
By placing an order, you submit an offer to purchase the selected products.
Cosval reserves the right to accept or reject any order, even after an automatic confirmation has been sent, in cases of errors, product unavailability, payment issues, suspected fraud, or other legitimate reasons.
An order is considered accepted only after confirmation by Cosval.
Purchases made through the website are intended for personal use only and not for commercial resale, unless otherwise agreed in writing.
Pricing, Payments, and Promotions
Prices, discounts, and promotions displayed on the website may change at any time without prior notice.
The applicable price will be the one displayed at the time the order is confirmed, except in the case of obvious errors.
Prices may not include taxes, shipping costs, customs duties, or additional charges, which will be displayed where applicable before purchase confirmation.
We accept the payment methods displayed at checkout, including payment cards, PayPal, Shop Pay, Apple Pay, Google Pay, Revolut Pay, and Cosval gift cards where available.
Cosval reserves the right to add, remove, or suspend any payment method at any time.
Shipping and Delivery
Estimated delivery times are indicative only and are not guaranteed.
We are not responsible for delays caused by couriers, customs procedures, force majeure events, or circumstances beyond our control.
The customer is responsible for providing complete and accurate shipping information.
Returns and Refunds
Returns, exchanges, and refunds are governed by our Returns & Refund Policy, which forms an integral part of these Terms.
For any request related to returns or refunds, please contact customer service at:
support@cosvalgroup.com
Intellectual Property
All content available on the website, including text, images, graphics, logos, trademarks, videos, layouts, designs, product descriptions, and digital materials, is the property of Cosval, its licensors, or the respective rights holders.
It is prohibited to copy, reproduce, distribute, modify, publish, transmit, sell, or otherwise use any website content without prior written authorization.
Unauthorized use of website content may constitute a violation of intellectual property rights.
User-Generated Content
The website may allow users to submit reviews, comments, feedback, images, text, or other content.
By submitting content to Cosval, you grant Cosval a non-exclusive, royalty-free, worldwide, transferable license to use, reproduce, publish, modify, and display such content, including for commercial, promotional, or service improvement purposes.
You guarantee that you own the necessary rights to the submitted content and that such content does not violate third-party rights, applicable laws, or these Terms.
Cosval reserves the right to remove, modify, or refuse to publish content deemed offensive, false, illegal, inappropriate, or contrary to these Terms.
Reviews
Cosval may invite certain customers to leave a review after purchase, including by offering an incentive such as a discount.
Any incentive is granted regardless of whether the review is positive, negative, or neutral.
Cosval is committed to publishing received reviews, reserving only the right not to display content that is offensive, false, irrelevant, unlawful, or contrary to standards of good conduct.
Reviews marked as “verified purchase” are reviews submitted by customers who completed a confirmed purchase.
Reviews may not appear immediately due to technical or verification processes.
To request the removal of a review or the anonymization of personal data, please contact:
support@cosvalgroup.com
Prohibited Uses
You may not use the website for unlawful, fraudulent, harmful purposes, or in violation of these Terms.
In particular, you may not:
- use the website in violation of applicable laws or regulations;
- transmit viruses, malware, or harmful code;
- interfere with the operation of the website;
- attempt unauthorized access to systems, accounts, or databases;
- collect personal data from other users;
- send spam or unauthorized communications;
- impersonate other individuals or entities;
- copy, extract, or use website content without authorization;
- use bots, scrapers, crawlers, or unauthorized automated tools.
Cosval reserves the right to suspend or terminate access to the website in the event of violations.
Third-Party Links and Services
The website may contain links, tools, integrations, or functionalities provided by third parties.
Cosval does not control and is not responsible for the content, policies, services, or practices of third-party websites or tools.
Use of such services is at the user’s own responsibility and may be subject to separate terms and conditions.
Relationship with Shopify
The Cosval website is powered by Shopify, which enables us to provide our online sales services.
All sales and purchases made on the website are concluded directly between the customer and Cosval.
Shopify is not responsible for products, orders, shipments, refunds, damages, or claims related to purchases made from Cosval, except as provided under Shopify’s applicable service terms.
Privacy
The processing of personal data is governed by our Privacy Policy, available on the website.
By using the website, you declare that you have read and understood the Privacy Policy.
Some personal data may also be processed by Shopify or other service providers necessary for website management, payments, shipping, customer support, and related activities.
Disclaimer of Warranties
The website, its contents, and services are provided on an “as is” and “as available” basis.
Cosval does not guarantee that the website will always be available, error-free, secure, or uninterrupted.
Nothing in these Terms limits any mandatory consumer rights granted under applicable law.
Limitation of Liability
To the maximum extent permitted by law, Cosval shall not be liable for indirect, incidental, consequential damages, loss of data, lost profits, business interruption, or other damages arising from the use or inability to use the website.
Any liability that cannot be excluded or limited under applicable law remains unaffected.
Indemnification
You agree to indemnify and hold harmless Cosval, its directors, employees, collaborators, suppliers, and partners from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms or misuse of the website.
Governing Law and Jurisdiction
These Terms are governed by Italian law.
For consumers residing in the European Union, United Kingdom, Switzerland, Norway, or Iceland, mandatory rights granted by the laws of their country of habitual residence remain unaffected.
Any disputes shall be submitted to the competent courts in accordance with applicable law.
Changes to the Terms
Cosval reserves the right to update or modify these Terms at any time.
Changes will be published on this page and will become effective from the publication date unless otherwise specified.
Continued use of the website following publication of the updated Terms constitutes acceptance of such changes.
Severability
If any provision of these Terms is found to be invalid, void, or unenforceable, the remaining provisions shall remain valid and enforceable.
Entire Agreement
These Terms, together with any referenced policies, constitute the entire agreement between the user and Cosval regarding the use of the website and the services offered.
Contact Information
Cosval S.p.A.
Viale delle Industrie 10/5
20044 Arese (MI)
Italy
VAT Number: 01314310150
Phone: +39 02 9358 0479
Email: support@cosvalgroup.com
